Terms & Conditions


This agreement encompasses the legal terms and conditions for FLYING OWL and its affiliated companies to proffer its services to the clients, who intend to make a purchase or enquire the products or services provided by MY TICKET FACTORY from its website


The users, who are approaching to for FLYING OWL to purchase or even enquire any product or service provided by for FLYING OWL are expected to read, understand and abide by the terms and conditions and other rules and regulations of the agreement in order to avail the required services. For maintenance or security reasons, for reserves the right to discontinue or terminate the access of its user/users to its website or any other associated channels. There are certain products and services (such as hotel properties) you will find in the website, which are originally consolidated from third party suppliers. In addition to this, the other services particularly provided by for FLYING OWL, such as flight tickets, holiday packages etc. are deemed to be a part of the agreement and even in the conflict between the terms of service and the agreement, the terms of this agreement shall prevail. The rights shall be entitled to the service provider to govern or change or update any particular feature, service or product, offers or the operating guidelines and rules and policies. Users shall be responsible to ensure their compliance with the rules and regulations and policy.


FLYING OWL provides its users with personal Account Access Service in its FLYING OWL website users authorize FLYING OWL and its agents to access third party sites, including that of banks and other payments gateways users use for the online transactions while purchasing any service or product. While registering, or signing up to the FLYING OWL account, users are required to choose a passport and are responsible to maintain the confidentiality of the passport of the account. The user is responsible for all activities that occur during the procedure to avail any service or product provided by FLYING OWL. If the user finds any threat regarding security, they should immediately inform FLYING OWL. FLYING OWL will not be responsible for any loss that may be occurred by the user’s end.

FEES PAYMENT FLYING OWL reserves the right to make changes or alter the prices or fees of any service or products provided by us, as well as transaction fees based on certain completed transactions using the services. The users are expected to comply with the changes in the fees or prices of the products or services. The company may increase the price in case of any changes in taxes or imposition of the new tax by the government and shall have to be borne by the customers. In the rare possibilities, where the customer is cancelling or the reservation not getting confirmed for any reason, FLYING OWL will instantly initiate the refund process and intimate the customer for the same. FLYING OWL will not be obligated to make any replacement for the cancelled or unconfirmed one and further bookings by the customer will be treated as new transactions. However, the user can request FLYING OWL for a refund against any unutilized or ‘no show’ flight or hotel booking within 90 days from the date of departure for the flight ticket or the date of check in for the hotel booking. FLYING OWL will immediately initiate the refund, if any applicable, depending on the airline, hotel and FLYING OWL policy.


Any confidential information specifically mentioned by FLYING OWL shall not be disclosed by the customer to anyone or anywhere until and unless required by law or to serve the purpose of this agreement and the obligations of both the parties therein.


While registering your User Account, FLYING OWL may ask you to register your mobile number for OTP, booking confirmation, updates on any changes of policy or deals and discounts, payment confirmation, refund status, cancellation, schedule change or any such other relevant information via SMS or voice call. FLYING OWL may also contact the user on the contact number given by the user while registering the account for any incomplete itinerary to know and identify the purpose and the preference of the customer for completing the booking and also to help the user get what he/she requires for the same. By providing the contact number or Email, the user hereby gives his consent to FLYING OWL to communicate the user via SMS, Voice Call or Email. The communication is not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) or such other authority of India and abroad. FLYING OWL will not be responsible for any damages or losses incurred by the user by providing the wrong Email Id or Mobile number to FLYING OWL while registering or booking any product or service.

LIABILITIES OF THE USER FLYING OWL is only responsible for the transactions that are made by the users through FLYING OWL. But FLYING OWL will not be responsible for screening, censoring, controlling of transactions and whether the transactions are legal as per the laws of the country or place of the user. The user shall be committed to abide by the rules and regulations and the guidelines provided by FLYING OWL, which is expected to be changed from time to time depending on the government law or the company policy. The user must confirm that he/she has attained the legal age to enter into a binding contract and is not barred from availing the services provided by FLYING OWL as per the laws of India or other applicable laws.

ADVERTISERS ON FLYING OWL OR ITS OTHER ASSOCIATE WEBSITES It is to inform all the users that FLYING OWL does not endorse any advertiser on any of its web pages in any manner. The linked sites are not under the control of FLYING OWL and hence requesting the user that before undertaking any reliance on such advertiser, verify the accuracy of all information on their own.

INSURANCE  FLYING OWL does not claim any responsibility in terms of insurance coverage of a product or service and the insurance provided as a part of the service or product by FLYING OWL shall be as per the policy and rules and regulations of the insurance company.


There can be exceptional and inevitable circumstances, where the service operators like airline, hotels and other transport operators are forced to serve the users and the circumstances may include bad climatic condition, technical issue, labour  unrest, insolvency, business exigencies, route and flight, natural calamity, fire, strikes, embargoes, life-threatening circumstances like terror attacks, cancellation or diplomatic unrest between the countries. With the agreement, users agree to show respect towards such unfavourable situations. If FLYING OWL is informed in advance of such situation, it will put all its efforts to provide alternate service or product or initiate the refund immediately as per its policy and also if supported and refunded by the respected service operators. For any such circumstances, FLYING OWL will not be responsible and to avail or claim any right or compensation, the user can interact with the service operators directly. In rarest of rare cases, if FLYING OWL faces any technical issue, the services reserved or booked earlier may go through or involve substantial modification. In such cases FLYING OWL is responsible to refund the entire amount received from the customer while booking any product or services provided by FLYING OWL. FLYING OWL is not liable for any delay, cancellation, or any other reasons that lead to the non-performance of the service due to several reasons, omissions of any of its pages or any links.

If any guideline or provision of this agreement is found to be unenforceable or invalid either as a part or as a whole, such invalid or unenforceable part shall be omitted from the provision, but the remaining part of such provision of the agreement shall continue to function in full force and effect.

HEADINGS The headings or sub-headings used by FLYING OWL for the purpose of convenience and identification and are not intended to describe, interpret, explain or limit the scope of this agreement, terms and conditions, rights of the users of FLYING OWL and its website or associated website in any manner whatsoever.


None of the provision of the agreement, terms and conditions, guidelines, rights of the users, its partner website asked or forced to constitute a partnership between the user and FLYING OWL and it also doesn’t authorize any party to be the agent of the other in any way.

UPDATES AND NOTIFICATION OF THE INFORMATION BY FLYING OWL  FLYING OWL ensures and commits an inconvenient and hassle-free service to the users. However, it cannot deny that in rarest of rare case, it may have to face some inconvenience during the process while executing the required service or yielding information that may include inaccuracy or typographical errors. If anything happens like that, FLYING OWL shall immediately take necessary action against such and update the user about the same and resolve the issue as soon as possible. FLYING OWL may make improvements or changes in products or services or the way it delivers the product and services to the users in order to keep it trendy and proffer the best of the best service to the clients. Any changes or improvements on the website or service or products, FLYING OWL shall be responsible to notify its users.

SAFETY OF DATA DOWNLOADED The user is responsible for downloading any data or material from the FLYING OWL website and the entire process is done at their own consent and risk and if any damage to the computer system or loss of data occurs, FLYING OWL will not be responsible for the same. Although, FLYING OWL ensures that any content or links on its website or other information channels are free of any kind of virus that may damage the user device or may occur any security threat


To make and ensure the best customer experience, FLYING OWL authorizes its customer to get in touch with FLYING OWL via Email, telephone call, SMS or any other medium. You can get the contact details from the FLYING OWL website and get assistance and information related to any of your query on any subject matter that is associated with FLYING OWL. The customers are requested to go through the privacy policy to understand its function

.PROPRIETARY RIGHTS You may find various images, photographs, videos, contents, graphics or other such material, which may be protected by the copyrights, trademarks or other intellectual property rights and laws. The users shall agree to abide by the terms and conditions of copyright of all contents and are expected not to copy, transmit or create derivative works of such material without express authorization. The user has no right to copy or upload any material that belongs to the FLYING OWL or third party partners and subjected to copyright and if any such situation happens, FLYING OWL is entitled to take legal action against the same.

VISA OBLIGATIONS OF THE USER FLYING OWL is not responsible for any visa obligations and the inconvenience occurs while utilizing the service and products provided by FLYING OWL due to visa related issues. The travel bookings done by FLYING OWL are subject to the applicable requirements of visa which are to be obtained by the traveler.

PERSONAL AND NON-COMMERCIAL USE LIMITATION The users are not entitled to modify, edit, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software products or any services obtained from the FLYING OWL website without any written approval from FLYING OWL. * Indemnification

RIGHT TO REFUSE FLYING OWL reserves the right to assign no contract with the user for any service to provide until the complete payment towards the service received by the customer FLYING OWL. Without any prejudice, to the terms and conditions of this agreement, the TOS or under applicable law, FLYING OWL shall reserve the right to limit the user’s activity, immediately cancel, suspend or terminate the user’s registration or refuse to provide the user with any access to the website if FLYING OWL finds out: ? The user is breaching or involved in breaching the agreement, the TOS or the documents it incorporates by reference. ? FLYING OWL is unable to verify or authenticate any information provided by the user. ? Any action by the user contravenes the third party rights or breaches any applicable law or otherwise result in any liability for the user, other users of the website and or FLYING OWL. FLYING OWL reserves the right to recover any due payment against the purchased service or product by the customer and take strict legal action against the same if necessary.


BY THE USER The users are responsible to provide only correct and valid information while registering at the FLYING OWL this agreement. FLYING OWL reserves the right to decline access to the service if finds and defaults in information provided by the user. At any time, during or receiving a request for service by the user, if FLYING OWL discovers the information given by the user is not valid or correct or has doubts on the authenticity of the information, FLYING OWL in its sole discretion shall have the right to take necessary steps against the user without any prior intimation. In such situation, FLYING OWL will not be responsible for any loss or damage that may cause to the user. Interpretation number and gender The terms and conditions of this agreement shall apply to both singular and plural and masculine, feminine and neuter gender. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form.


FLYING OWL reserves the right to make any changes on the websites related to the terms and conditions and other relevant notices the FLYING OWL website offers, which may sometimes include but not limited to the charges. The users are requested to review the terms and conditions and policy time to time to avoid any inconvenience.


FLYING OWL renounces any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. FLYING OWL considers itself and intend to be subjected to the jurisdiction of the courts of NCR of Delhi, India.

RESPONSIBILITIES OF THE USER AS PER THE AGREEMENT By accepting the terms and conditions and policy of this agreement, the user expressly agrees that use of the services provided by FLYING OWL is at their sole risk. Also, FLYING OWL acts as a travel booking agent and a mediator between third party service providers and customers, so it is not responsible for any aspects of the standards of service provided by the third party service provider. The services FLYING OWL provides are on ‘as available’ basis. So if the third party makes any changes on it, FLYING OWL will immediately or may change the features and functionality of the service at any time without any prior notice. If the user does not agree to any of the terms and conditions of this agreement, either as a part or as a whole, they are requested not to read the material on any of the FLYING OWL pages or otherwise use any of the contents, pages, information, or any other material provided by FLYING OWL. The sole and exclusive remedy of the user
in case of disagreement of the agreement, as a whole or as a part, is to discontinue using the services after notifying FLYING OWL in writing

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