Cancellation Policy

What do you need to know about our cancellation policy

=> Every booking made on FLYING OWL is subjected to the cancellation and refund policy levied by the airline, which may vary by flight and the class you have booked

=> Some booked flight fares are non-refundable as per the specific airline policy

=> Booked services can be cancelled online by customer support page on the site. Follow step by step instructions to execute the cancellation task.

=> We accept cancellation request through phone and Email.

=> In addition to airline cancellation charges, FLYING OWL will charge Rs 350 along with GST per passenger per sector for each cancellation.

=> Cancellation request made by online or through telephonic or mail will be entertained. FLYING OWL will not be liable to entertain and compensate for any cancellation made through other medium.

=> For E-tickets, if your cancellation request is made less than 4 hours before departure, you need to contact the respective airline.

=> For cancellation made before 24 hours, you will need to contact our customer support executive through telephone. The request through any other medium will not be entertained.

=> If you have done web/tele check-in, contact the airline for cancellation request.  FLYING OWL will not be liable to process any refund in such cases.

=> Customers are responsible to pay all statutory taxes, surcharges and fees as applicable on the date of travel.

=> Changes in time and date on departure and arrival on flights are subjected to Regulatory approvals and change(s).

Refund policy :-If you amend any booking, you will be charged for different fare in case of high fare provided by the airline, if any. However, if the new fare is lower than the previous one, you will not be eligible to claim refund for cancellation, but the rebooking charges as applicable will be collected.

=> In any case of misconduct or misuse of offers and services provided by FLYING OWL by customers, FLYING OWL reserves the right to deny the offer and cancel the booked service. FLYING OWL is not liable to any compensation and refund in such cases.

=> Travel agents, who visits our site in disguise of customer, make bookings for their customers are barred to do so and reserves the right to deny any offer or cancel the booking without any refund or compensation.

=> To claim any compensation and refund (if any), contact FLYING OWL, as airlines will not refund for your ticket booked at Go2Fly.

=> Any cancellation made directly with the airline should be intimated to FLYING OWL in order to claim refund. In this case, you need to inform the company with valid documentation to initiate the refund process. It is advisable to contact the company within 48 hours of cancellation.

=> The refund will be credited to the same account from where you had made payment while booking. For example, if the user used a debit card to pay for ticket while booking, FLYING OWL will initiate the refundable amount to the debit card only.

=> The amount of in-flight meal is non-refundable and refundable only when the flight is cancelled by the airline.

=> On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

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